Customer Support Associate

We are looking for a first-level Customer Support Associate to provide superior software support to our clients. This is a full-time position. Responsibilities: Provide excellent customer service to Revalize customers and teammates through consistent and thoughtful behavior aligned with Revalize values Provide support for incoming queries and issues related to the company’s proprietary software solutions Identify, evaluate, and prioritize end-user issues to ensure that inquiries are successfully resolved Adhere to established customer service and documentation standards Solve and respond to first-level support requests and escalate issues as required Author, edit, and actively contribute to the improvement of knowledgebase articles, FAQs, and functional documentation related to Revalize proprietary software, processes, and procedures