Role Overview:
- Operate within Juno, a startup acquired by Ramp focused on solving guest travel and expense problems, combining early-stage autonomy with Ramp's resources.
- Partner cross-functionally to ensure seamless, high-quality customer experiences from implementation through expansion, helping shape the Customer Success program as the business scales.
Key Responsibilities:
- Lead the full customer lifecycle from kickoff to go-live and beyond, managing project plans, timelines, and stakeholder communication to ensure smooth launches.
- Drive long-term value by serving as the primary contact, conducting strategic reviews, monitoring account health, and proactively mitigating churn risks.
- Build trusted relationships and identify expansion opportunities in partnership with Sales, requiring comfort in both technical and executive-level conversations.
Candidate Profile:
- Possess 7+ years in Customer Success, Implementations, or Account Management within the SaaS industry, with a strong sense of ownership and initiative.
- Thrive in evolving, scaling environments, able to build structure where needed and operate flexibly, with deep care for customer experience and partnership.
- Bring willingness to handle tasks of all sizes, with nice-to-have experience in travel, fintech, or enterprise customer support and a passion for travel.
Ramp
Ramp builds smart financial infrastructure embedded in business transaction flows, automating payment authorization, risk flagging, spend categorization, and book closing for over $100B in annualized spend across 50,000+ companies. It hires high-agency builders who own problems end-to-end in a culture that values slope over intercept, with the median customer saving 5% and growing revenue 16% in their first year.