Job Description
Develop and execute plans to identify, qualify, and build a pipeline of upsell and cross-sell opportunities for BigCommerce Inc. products (BigCommerce B2B, B2C, Feedonomics, Makeswift, and Recurring Professional Services). Create detailed territory and account plans with specific strategies and milestones to exceed revenue goals. Serve as the primary contact for client inquiries, project updates, and escalations, ensuring proactive communication and high responsiveness. Lead business reviews to present insights on performance, ROI, and growth opportunities. Develop tailored proposals and presentations aligned with customer objectives and business needs. Track account metrics, analyze engagement, and identify at-risk accounts to ensure proactive management and retention. Work closely with internal teams (sales, product, support) and external agency partners to ensure seamless execution and high customer satisfaction.
About BigCommerce
BigCommerce’s mission is to help merchants sell more at every stage of growth, from small startups, to mid-market businesses to large enterprises.