Job Description
As the Regional Intake Manager, you will lead and inspire our multi-state Intake teams, leading the patient intake journey end-to-end by optimizing workflows, ensuring seamless onboarding of new patients, and fostering cross-department collaboration to deliver exceptional patient experiences. You will act as the primary liaison between Intake, local offices, clinical leadership, and internal departments to drive process improvements and ensure efficient operations. You will also recruit, coach, and mentor managers and frontline staff, cultivating a high performing, engaged team with clear career paths.
Design and refine intake workflows to optimize efficiency and elevate the patient onboarding experience. Monitor daily, weekly, and monthly performance using Intake technology (phone, email, work-item queues, and EHR systems). Establish, track, and analyze KPIs, providing regular performance reports and actionable insights to senior leadership. Address escalated patient concerns promptly and effectively, collaborating with staff and providers to ensure resolution.
About LifeStance Health
LifeStance Health strives to help individuals, families, and communities with their mental health needs, and it is the fastest growing mental health practice group in the country.