Automotive Service Advisor

The Automotive Service Advisor will primarily applying their automotive maintenance and repair expertise to provide support and guidance to Fleet Management leasing offices, clients, and vendors by reviewing orders for scheduled as well as unscheduled repairs. The Service Advisor recommends proper maintenance intervals, repair procedures, and pricing to ensure a properly maintained fleet while minimizing vehicle downtime and maintenance costs. Responsibilities include reviewing and applying automotive maintenance and repair expertise to provide advice on repair orders submitted from external partners by phone and email, in an efficient and friendly manner; negotiating changes or corrections to order pricing when inconsistent with standards; analyzing clients' business needs and repair orders to create and assess solutions; and field calls from drivers, evaluate specific needs to locate and suggest proper and cost effect service locations for clients.