Provide expert parts diagnosis support and help dealers resolve technical product issues quickly.
Work closely with workshop technicians, offering parts advice across the entire product range.
Act as an interface between the manufacturer and dealers using practical workshop experience.
MSX International supports leading automotive brands worldwide, improving repair performance, customer satisfaction, and aftersales operations across 80+ countries. They offer a professional but relaxed working environment as part of a welcoming and diverse team.
Process customer reviews, complaints, and inquiries across multiple channels.
Provide empathetic responses and manage cases end-to-end to resolution.
Analyze root causes and escalate recurring issues to improve operations.
AUTODOC is Europe's leading online retailer for vehicle spare parts and accessories, founded in Berlin in 2008. With over 5,500 employees from 50 nations across 27 countries, the company values innovation, transformation, and a sense of belonging.