Specialist Customer Feedback

About the Role:

• Maintain high customer satisfaction and manage online reputation.
• Handle reviews, complaints, and inquiries across CRM, email, social media, and app stores.

Key Responsibilities:

• Respond professionally to feedback and manage cases end-to-end.
• Conduct outbound calls for escalated cases and de-escalate tense conversations.
• Follow SLA and KPI requirements, maintaining productivity.

Qualifications:

• Fluent English and Swedish, with strong written communication.
• Experience in customer support or complaint management.
• Analytical skills to identify root causes and resolve conflicts.

What We Offer:

• Hybrid working model and professional growth opportunities.
• International dynamic environment with supportive teamwork.