Own inbound support across voice, chat, and email, ensuring customers get fast, helpful answers.
Manage cases end-to-end, including triage, prioritization, follow-ups, and clear closure.
Partner closely with Technical Support on complex issues and handle escalations calmly.
Voize builds an AI companion that frees nurses from administrative work, giving them more time for patient care. It's a fast-growing startup backed by $50M Series A, trusted by over 75,000 nurses and 1,100+ care facilities.
Act as the frontline voice of Ruggable, delivering excellent consumer service via phone, chat, and email.
Provide timely resolution for inquiries about returns, cancellations, exchanges, orders, and products.
Partner with management and teammates to escalate issues and enhance the customer experience.
Ruggable is a venture-backed DTC e-commerce brand based in Los Angeles, known for patented washable rugs. The company has a loyal customer base and a collaborative team that delivers results in a fast-paced, high-growth environment.
Provide expert assistance in diagnosing complex technical issues for an international premium automobile manufacturer.
Support the dealer network with quick solution finding for technical product issues via specified communication channels.
Work closely with workshop technicians and dealerships, acting as a key interface between the manufacturer and dealers.
MSX has been a trusted partner to leading vehicle manufacturers and mobility organizations for over 30 years, helping clients transform their businesses through sales performance, repair optimization, and consumer engagement. With over 5,000 employees in more than 80 countries, MSX provides industry-leading expertise in a professional yet relaxed, welcoming and diverse environment.
Deliver excellent customer service to panelists participating in market research surveys.
Ensure timely resolution or escalation of requests and communicate progress promptly.
Achieve or exceed required team KPI goals and coordinate escalations as needed.
Dynata is the global leader in online data collection for the market research industry. We have a collaborative, inclusive culture with a focus on excellence and have been recognized with the 2026 ATD BEST Award for talent development.
Act as a strategic advisor for key accounts, building executive-level relationships and conducting regular QBRs.
Understand complex business challenges and provide guidance on using consumer insights to drive ROI.
Monitor customer health, identify growth opportunities, and collaborate with internal teams to improve experience.
Appinio is a global market research company that combines an AI-powered insights platform with expert consultancy, helping companies understand consumers and make smarter decisions. Founded in 2014, the company has over 260 employees across 13 countries, is remote-first, and serves 2600+ international clients in over 190 markets.
Provide exceptional customer support via chats, emails, and calls.
Maintain a 90%+ customer satisfaction score with prompt, empathetic solutions.
Collaborate with Engineering and Product teams to resolve complex customer issues.
Ideals is a global B2B SaaS product company providing secure document sharing and collaboration solutions for high-stakes processes. Trusted by over 2 million users from 300,000 companies, the team values commitment, excellence, collaboration, trust, and care.
Provide expert parts diagnosis support and help dealers resolve technical product issues quickly.
Work closely with workshop technicians, offering parts advice across the entire product range.
Act as an interface between the manufacturer and dealers using practical workshop experience.
MSX International supports leading automotive brands worldwide, improving repair performance, customer satisfaction, and aftersales operations across 80+ countries. They offer a professional but relaxed working environment as part of a welcoming and diverse team.
You will process the international Autohero consumer finance portfolio and ensure smooth service.
You will handle customer, service provider, and authority communication via phone and writing, negotiating payment terms with delinquent customers.
You will act as an interface with other departments and actively support process improvements.
Autohero is an innovative online shop for inspected used cars and part of AUTO1 Group, Europe's leading automotive trading platform. The company has an open culture with informal communication, no dress code, and supports personal growth and learning on the job.
Handle inbound customer conversations across email, chat and social in Italian, Spanish and English.
Resolve order, delivery, returns, refunds and product enquiries end to end.
Own support tooling like Gorgias and Konvo and report recurring issues for improvement.
We specialize in operating and expanding digital businesses in the fashion and lifestyle sector. We are a small, remote-first team with an AI-native approach to eCommerce operations.
Resolve client issues through email, live chat, and scheduled video sessions while providing technical troubleshooting.
Become a product expert and guide clients on platform features and functionality.
Collaborate with engineering and product teams to escalate issues and improve the product.
Optro provides an AI-powered GRC Intelligence Platform that helps enterprises transform risk into opportunity. With over $300M ARR and more than 50% of the Fortune 500 as customers, it is one of the fastest-growing tech companies in North America, fostering a collaborative and innovative culture.
Apply software engineering skills in a customer-facing solutions or implementation context.
Contribute to customer-facing work involving AI chat and voice agents for complex product ranges.
Support solutions that connect product discovery with search and checkout experiences.
They are a European AI commerce SaaS company providing AI chat and voice agents to help shoppers navigate product ranges and enhance search and checkout experiences. Their customer-facing team is based in Cologne and Hamburg.
Own customer support tickets from creation through resolution, ensuring timely and professional handling of every case.
Resolve buyer and seller issues at first contact using the knowledge base and internal order data, escalating only when outside Tier 1 authority.
Maintain accurate documentation and communication standards in Arabic and English, flagging repeat issues to the team lead.
Soum is on a mission to revolutionise e-commerce in the MENA region by building the most convenient and trustworthy re-commerce marketplace for second-hand products. Since launching in July 2021, Soum has become one of the fastest-growing startups in the region, named a Top 10 LinkedIn Startup in Saudi Arabia for 2024, with a culture focused on rapid team growth and product expansion.
Own the post-implementation customer journey for hospitality SaaS customers, driving adoption and retention.
Manage a portfolio of international B2B customers, building trusted stakeholder relationships and mitigating risks.
Collaborate across Account Management, Product, Support, and Sales to deliver exceptional customer outcomes.
They provide an innovative hospitality SaaS platform that helps customers adopt and realize lasting value from their software. They are an international scale-up with a people-first culture that values innovation, ownership, continuous improvement, and work-life balance.
Design the support experience for the Lexware business account across the whole customer journey.
Act as a liaison between the team, feature teams, and banking partners, bringing user perspectives into product decisions.
Monitor key metrics, uncover blind spots, and improve support processes.
Lexware develops accounting and business software for self-employed individuals and small businesses, helping over 450,000 German companies manage their finances. The team values diversity, inclusion, and collaboration, and is officially certified as a Great Place to Work®.
Serve as the customer's main point of contact through their initial onboarding, understanding their business and technical needs.
Lead onboarding kick-offs, training workshops, and coaching sessions while delivering training in German and English.
Partner with internal teams and advocate for customers to improve the onboarding playbook and ensure successful implementation.
Wordly provides high-quality, real-time translation services in 50+ languages for virtual and in-person events. It is a fast-growing, remote-first startup of industry veterans and senior tech pros who prioritize performance, customer happiness, and work-life balance.
Provide exceptional customer support to French-speaking customers via phone, email, and chat.
Troubleshoot and resolve customer issues while maintaining high service standards.
Accurately capture and update customer information in internal systems and CRM platforms.
MCI is a fast-growing tech-enabled business services company delivering Customer Experience, Business Process Outsourcing, and technology solutions across multiple industries worldwide. The company employs over 10,000 talented individuals and fosters a diverse, equal opportunity work environment.