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Role Overview:
- Own support tickets from creation to resolution.
- Resolve issues at first contact using internal tools.
You'll Need:
- 1-3 years in customer support or marketplace support.
- Fluency in Arabic and working English.
We Offer:
- Remote work with a fast-growing MENA startup.
- A mission-driven team reshaping re-commerce.
Soum
Soum is on a mission to revolutionise e-commerce in the MENA region by building the most convenient and trustworthy re-commerce marketplace for second-hand products. Since launching in July 2021, Soum has become one of the fastest-growing startups in the region, named a Top 10 LinkedIn Startup in Saudi Arabia for 2024, with a culture focused on rapid team growth and product expansion.