Inside Sales Representative - Customs (US and CAN) [Canada-based]

This Canadian-based Inside Sales Representative role supports both Canadian and U.S. customs clients. The position is responsible for managing high volumes of inbound and outbound customer communications, ensuring service quality and resolving any issues promptly. This role involves coordinating with customers, maintaining up-to-date client profiles, and cultivating strong relationships through prompt and regular communication. Duties include responding to inquiries, qualifying leads, guiding clients through customs documentation, maintaining communication, preparing contracts and escalating cases. The role requires collaboration with internal teams, identifying up-selling opportunities, supporting client business reviews through data tracking and analysis, and providing administrative support to the sales team. Qualifications include 2–3 years of inbound sales or customer service experience, preferably in customs brokerage or logistics, and proficiency in Google Workspace and CRM platforms. Additional languages (French or Mandarin) are beneficial. Offers a relaxed work atmosphere, a supportive work environment and competitive compensation.