Warranty Services Representative

The Warranty Services Representative provides technical and warranty advice to vendors, builders, home buyers and owners, consultants and lawyers. This position conducts early intervention, investigative, emergency inspections, meetings and conciliations with vendors and owners to assess complaints in compliance with the Ontario New Home Warranties Plan Act and Tarion’s Construction Performance Guidelines. Responsibilities include working collaboratively and creatively with parties to promote early resolution of warranty claims, understanding the relevant technical standards, maintaining impartiality, providing technical advice, conducting inspections, issuing Work/Settlement Schedules, authorizing contractor services representing Tarion as a witness and providing fair, timely, quality and consistent service. The ideal candidate will have 3-5 years’ construction related experience, a community college graduate in building science or construction, training in neutral dispute resolution, superior communication, observation, negotiation, problem solving, analytical and conflict resolution skills. They should have knowledge of the Ontario Building Code and construction practices, ability to work independently and possess above average computer skills.