Mid-Market Customer Success Manager

We are seeking an experienced and dynamic Mid-Market Customer Success Manager to join our growing team. In this role, you will be the primary point of contact for our Mid-Market accounts, ensuring their success and satisfaction with Nabla. You will manage relationships with enterprise customers, drive product adoption, be responsible for retention and growth, and work closely with our product team to shape the product roadmap based on customer feedback.

Key responsibilities include customer relationship management, provider onboarding, performance tracking, customer expansion, and feedback and advocacy. The ideal candidate will have 5+ years of experience in customer success, strong industry knowledge, excellent communication skills, problem-solving abilities, technical aptitude, and adaptability.