Remote Technical Support

This is a remote, entry-level position on our Support Team where you will be responsible for becoming a product expert on Mashgin's offerings, and handling customer support tickets and calls from our clients all over the world. You will be serving a key role ensuring that issues are resolved and customers are successful with Mashgin. Excellent customer support skills, technical troubleshooting skills, and problem solving are critical to this role. You will be diagnosing and troubleshooting technical issues remotely and taking charge of customer issues from beginning to end, while working in a dynamic and fast-paced environment. Also you will be responding to customer escalations and inquiries related to Mashgin's hardware and software. Maintaining a subject-matter expert level of knowledge of deployment systems and software. Leveraging chat, email, and video conferencing to help our customers with deployment systems, software, and hardware issues by reviewing and resolving issues by utilizing support documents. You'll be a go-to resource for both customers, clients, and internal team members and occasionally traveling the country to help deploy and launch new locations and help customers (10% travel is expected).