Customer Service Representative

Are you passionate about working with customers, building relationships, and being part of a growing business? Then we would love to have you join our Long-Term Care team as a Customer Service Representative! With the customer as the focus, this role will take a proactive approach to every customer interaction, to ensure a high-quality Manulife/John Hancock experience. This role is primarily accountable for providing education about insurance products, policies, and processes to a wide range of long-term care (LTC) customers via phone or email support. Some will have purchased their policy recently and simply have premium related questions, while others who’ve owned a policy for many years may require a full review of coverage. As a Long-Term Care Customer Service Representative, you will be part of our US Segment. You would report to one of the four managers within the department and be part of a team with fellow Customer Service Representatives. By assisting our customers over the phone, you will ensure customer loyalty while promoting our online functionalities to guide John Hancock to becoming Leaders of Digital Customer Service within the industry.