New Enterprise Customer Success Manager (ELM)

Litify is seeking a Customer Success Manager to work with our expanding corporate customer base. You will monitor and manage a portfolio of 20-30 client accounts to drive adoption, desired outcomes, and ultimately ensure retention and contract renewal. Youll be an expert in both Litify and Salesforce in order to best advise clients and assist with on-the-spot solutioning. The CSM will also lead goal setting sessions and assist implementation teams in preparing clients for a successful launch. Partner with clients to provide best practices, lead creative problem solving, and recommend appropriate Litify, Salesforce and App Exchange solutions. They will monitor customer health to track adoption and customer satisfaction and Coordinate between clients and Litify internal and partner resources to drive adoption and create opportunities for expansion. Measure success by continued expansion of Litify and Salesforce across your customers’ organization and workflow.