Renewals Specialist

As the Renewals Specialist, you will prepare renewal quotes for Granicus contracts 120 days prior to expiration and submit to clients. Manage agreements efficiently and accurately from start to finish including logging and updating the contract management system. You'll review and complete action items on the Salesforce dashboard in a timely manner. Contact and follow up with clients and partners in accordance with renewal processes to ensure timely renewal, with the expectation that 100% of the designated client accounts will be closed by the renewal date. Manage customer requests for contract amendments, merges, cancellations, and transfers; and escalate to Contracts Specialist as appropriate. You will also review and interpret contractual terms and conditions with escalation to Contract Specialists as necessary. Identify upsell and expansion leads in client account review and log them promptly and accurately in Salesforce for sales engagement. Partner with Sales, Contract Specialists, and Customer Success to save any at-risk and late renewals. Validate client entitlements and other contract attributes. Ensure accurate post-signature processing of orders as they are received. Additional renewals projects as assigned.