Service Desk Technician

The Service Desk Technician will work under the leadership of the IT Support Supervisor. The candidate will be responsible for providing helpdesk support to the Army at the Pentagon, providing end user support services for VIPs and staff to ensure secure and continuous operations of various business applications. The candidate must posses good communication skills and patience to include on-site and remote support services. The IT Support service team receives calls on standard Microsoft office automation tools, hardware, software, and network problems, to include but not limited to access & security problems, remote access issues, on-line related training issues, and problems with business applications. The candidate will provide management and support for IT hardware and software assets on behalf of Government customers to include, inventory management, asset tracking, asset deployment, software & hardware license management and asset disposal. The IT Support Service team serves as a direct liaison between ASA (FM&C) end users and DISA Joint Service Provider (JSP) helpdesk and the Army Helpdesk.