As the Director of Payment Operations, responsibilities include defining and managing core payment operations and metrics, overseeing fraud prevention and risk management strategies, and continuously analysing market trends. Monitor business and process metrics to identify solutions and deliver improvements. Collaborate with cross-functional teams and manage a team, ensuring they understand our technology and customers. Assess changing payment landscapes and remain current on regulations. Establish and revise policy, enforcing compliance directives, and assessing operational needs. Manage, recruit, and train a team of payment specialists. Act as a primary point of contact with network partners to resolve production issues.