Remote Operations management Jobs • Risk

Lead a large team of fraud investigators, team managers and operations managers to achieve their professional development goals, support customers who have reported fraud, and deliver on our fraud strategy. You’ll be responsible for defining the strategy of the team, developing a customer centric and risk aware environment. In Fraud Customer Operations, Monzo protect customers and wider society from fraud, to help Monzo achieve its mission of making money work for everyone.

Lead and oversee daily operations across functions. Design, implement, and improve scalable processes and workflows to support growth. Collaborate with cross-functional teams to ensure smooth execution of projects. Monitor operational KPIs, generate insights, and present recommendations to senior leadership. Identify and mitigate operational risks to ensure compliance with internal policies. Drive automation, tooling, and system improvements to enhance efficiency.