CX Solutions Architect

As a CX Solutions Architect, you will need expertise in CX platforms (e.g., Genesys, Google, Five9, TalkDesk, Amazon, NICE) across various applications such as inbound, outbound, WFM, and other integrated technologies within the CX space (CRM, speech analytics, omni-channel CX). The purpose of the role is to contribute to business growth by partnering with the Sales organization in engaging with potential clients to understand their requirements and to build Solution Proposals to meet their needs. This includes experience in deployment, integration, configuration, customization, as well as working with private, hybrid, and public cloud environments. Additionally, you should demonstrate a willingness to enhance your technical presales skills across diverse solution areas and delivery models, including team extension projects and scope-based engagements.