Customer Success Manager

As a Customer Success Manager at Smartling, your goal will be to ensure positive customer health and retention. You will be responsible for ensuring that your customers rapidly adopt and deeply leverage the Smartling solution, and meet their business goals while doing so, from on-boarding and throughout the customer lifecycle. You will partner closely with other Smartling teams such as Sales, Marketing, Professional Services, and Product to ensure customers achieve their objectives and realize significant value from using our platform.

You will perform on-boarding, develop communication cadence with customers, assess customer requirements, oversee the customer’s implementation of localization best practices, develop and implement an effective account planning strategy, establish trusted advisor relationships with stakeholders, manage the renewal process, lead business review meetings, and facilitate business process optimization workshops. You should have minimum 3 years of experience in a B2B customer success/client services/account management role.