Job Description
Optimize the Customer Experience (CX) team’s tech stack with an eye towards efficiency and productivity. Our CX team is the tip of the spear that will make affordable healthcare a reality for millions, and you will be there to shape this experience.
Beyond managing the daily operations of multiple platforms and tools, you will play a critical role in developing the CX team’s technical strategy to support our growing customer base and team of agents. Lead end to end technical projects that enhance our CX platforms. Work with vendors and internal stakeholders to find ways to maximize existing tools and implement/integrate new tools into the CX ecosystem. Implement and automate workflows within and across systems. Support initiatives to enable customers to self-serve and find ways to reduce friction and improve the customer experience.
About Headway
Headway is building a new mental healthcare system that everyone can access by making it easy for therapists to accept insurance and scale their practice.