Job Description
This opening on our Operations team will support NISC’s Mapping & Staking software products focused on NISC’s GIS solutions. Our mapping products empower field technicians to easily update maps, staking sheets, and conduct equipment and location maintenance from a single interface. Our support specialists work closely with our members and software engineers to troubleshoot, research, and resolve issues within the software product. Assist members in all aspects of application support for NISC’s Mapping & Staking products including troubleshooting, training, and research via phone, and email. Follow up on resolutions and serve as a liaison between our members and our software engineers. Assist with software release processes and may be called upon to test the software or give feedback on the software design. Communicate with development staff to convey customer feedback. Perform either on-site or remote training to our members and prepare training materials. Travel may occasionally be required. Provide after-hours support via on-call phone support rotation. Utilize your ArcGIS server/software skills.
About NISC
NISC specializes in developing and deploying software solutions for over 800+ utilities and telecoms across North America.