Senior Customer Success Manager

The Senior Customer Success Manager plays a pivotal role in overseeing the long-term satisfaction, retention, and success of customers in a content-focused, service-driven environment. This individual is both a strategic partner and operational lead—responsible for owning the full customer lifecycle from onboarding and activation to growth and advocacy. They are skilled in creating and refining processes, managing complex relationships, and proactively identifying opportunities to add value at every touchpoint. Working cross-functionally with production, operations, and leadership teams, the Senior Customer Success Manager ensures that service delivery aligns tightly with customer goals, while also building scalable systems that elevate the entire customer experience. This role is best suited for someone with strong interpersonal intelligence, deep experience in tech-enabled account support, and a passion for solving problems with clarity and structure.