New Customer Service Representative, Member Care

The Member Care team is at the forefront of the business, playing the most important role of supporting members on their healthcare journeys. The company is growing the team and looking for warm, passionate people to join and help deliver the best experience in healthcare. Job Responsibilities: Handle inbound calls and chat boxes from members regarding Sidecar Health’s products and services. Provide excellent customer service in a timely and positive manner. Build rapport and maintain positive relationships with existing members to understand their needs and ensure a memorable member experience. Handle issues and complaints where appropriate. Maintain policies and standard operation procedures. Requirements: Adaptable and resilient - you thrive in a fast-moving, ever-changing startup environment People-first communicator - you listen with empathy, connect easily, and meet members where they are Clear and confident in both written and spoken communication, with the ability to answer questions in the moment Detail-oriented problem solver - spot the small things and think creatively to help members navigate their plans