Director of Support

As the Director of Customer Support, you will lead and scale a globally distributed, high-performing team that delivers 24/7 omni-channel support to our restaurant partners. With a team of 40+ across the U.S., Canada, and LATAM—including frontline managers, team leads, Tier II specialists, and a QA function—you’ll own the vision and execution for a best-in-class customer support experience. You will be responsible for optimizing team performance, unblocking operational inefficiencies, and building scalable systems that grow with the business. You’ll also serve as the key thought leader representing the voice of our support team and our customers across the company, partnering closely with Product and Engineering to identify trends, influence the roadmap, and ensure our support strategy evolves with our technology. This role is critical to ensuring that every customer interaction—human or AI-powered—meets the standards of excellence our customers expect.