Job Description

We are seeking a Solution Architect (presales) professional to join our Americas solution consulting organization. You will join a team of expert ‘builders’, passionate about the rapidly evolving technology landscape and how it can help solve customer business challenges. You’ll be responsible for creating and communicating architecture and strategies to audiences up to and including CIO/CTO/CAIO.

You are a technically curious and innovation driven Solution Architect with a passion for AI, Data, and Workflow, with deep expertise in Enterprise environments and integration strategies. You excel at guiding cross-functional teams through complex challenges, identifying friction points, and architecting scalable solutions. Thriving in fast paced environments, you enjoy experimenting with AI to make your job easier every day and want to help shape an AI-native Solution Consulting organization.

Our mission is to partner with field teams and work directly with customers to understand their unique challenges and build scalable AI solutions that fit in their existing IT landscape. Oversee the design of AI-native systems ensuring technical excellence and business relevance. Lead workshops for C-level executives and business stakeholders presenting architecture concepts, designs and goals.

About ServiceNow

ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.

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