Spanish Bilingual Customer Retention Specialist

This position involves working with current members requesting to cancel their policy, investigating and problem-solving for solutions to retain them as members. The role requires engaging with customers, being comfortable navigating complex situations, investigating, problem-solving, and taking action in the moment. In this role, you will build real-life connections and help educate members on the unparalleled lifetime value and importance of Trupanion. Schedule requires full time availability including full weekends. This is a remote position open to candidates anywhere in the US aside from Alabama, California, Florida, Georgia, Illinois , Nevada & New York, but a hybrid option in the Seattle office is available. Trupanion employees may be eligible for uncapped monthly bonuses based on individual performance and Restricted Stock Units to all new team members vesting over 4 years. Benefits include full Medical, dental, and vision benefits at no cost to the employee, four weeks of paid time off and 9 paid float holidays, and a five-week sabbatical after five years of employment.