HR Service Delivery Functional Product Owner

About the Role:

• Serve as the primary functional owner of HRSD platform demand, defining business priorities and shaping solutions.
• Drive measurable improvements in service efficiency, employee experience, and adoption through ServiceNow capabilities.
• Partner with HRSD Operations, Centers of Excellence, and HRIT to deliver scalable, high-impact solutions.

Key Responsibilities:

• Define and prioritize HRSD demand, translating business needs into a clear, value-driven functional backlog.
• Own the creation and refinement of epics, features, and user stories aligned to HR outcomes.
• Make trade-off decisions across scope, speed, and experience to maximize value delivered.

Qualifications:

• Bachelor’s degree in HR, Business, Information Systems, or related field.
• Minimum 7 years of hands-on experience leading ServiceNow HRSD as Product Owner, BA, or Functional Architect.
• Proven ability to translate business needs into structured requirements and operate in a backlog-driven delivery model.

Benefits:

• Comprehensive package including paid time off, medical/dental/vision insurance, and 401(k).
• Eligible for bonus/incentive pay.
• Remote work arrangement available.