Job Description
As a Guest Experience Partner, you’re the face and voice of The Flex — ensuring that every guest feels cared for, informed, and supported from booking to checkout. You’ll deliver fast, empathetic, and high-quality service while representing a brand that values both technology and human touch.
This isn’t just about answering questions — it’s about creating memorable stays, building trust, and turning guests into lifelong fans. You will respond promptly to guest inquiries across chat, email, and phone with professionalism and empathy. Guide guests through check-in, checkout, and troubleshooting during their stay. Take ownership of issues, coordinate with operations teams, and ensure fast resolution. Keep guests informed at every step — clarity and tone matter as much as speed. Identify recurring issues and share insights with product and ops teams to improve our PMS and service delivery. Suggest add-ons or local services that enhance guest experience and satisfaction.
About The Flex
The Flex is reimagining how the world rents by automating bookings, communication, and operations across global cities with a proprietary Property Management System.