Job Description
As a key role on the Customer Success Team, you will support our clients in their digital training strategy through the 360Learning platform. You will lead the setup and support for clients across our UK and German markets during the launch of their new collaborative learning software. Your main goals will be to ensure the renewal of contracts by coordinating the different resources (technical, educational, etc.) and ensure the business impact of our solution is in line with the client’s business objectives.
You will work closely with the EMEA account management team to ensure client KPIs are met and create and develop processes to handle a one-to-many approach, reporting and communication processes. Within the first months, you will master the product, host meetings, and define learning roadmaps. Within a year, you'll reduce churn and identify strong leaders within the client's team to share good business practices.
About 360Learning
360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth.