Support Analyst

We're looking for a motivated and detail-oriented Support Analyst to join our global support team! This is a fantastic opportunity for someone who enjoys supporting users, thrives on variety, and is eager to grow professionally within a supportive and collaborative team. As a Support Analyst, you will: Respond to customer inquiries via chat, email, and phone, troubleshoot product issues, identify customer needs, and provide timely, effective solutions. You will also analyze, replicate, and document product defects by testing across different use cases, maintain internal documentation, and conduct training sessions for new users. You will act as a bridge between the customer and internal teams.