Director of Client Relationship Management and Strategy

Responsible for overseeing and driving the long-term strategic direction for managing client relationships and ensuring the successful delivery of client-centric services. This role requires a blend of strategic vision, operational expertise, and relationship-building skills to foster strong partnerships with clients, while enhancing service offerings and driving business growth. The position reports directly to the Chief Commercial Officer. Essential functions include working with the Chief Commercial Officer to put KPIs and reporting templates in place across the business, building and maintaining positive client relationships by working closely with sales channel and support leads, streamlining the deck buildout process, ensuring P&L buildouts, and supporting additional transformational change projects. This role also carries out supervisory responsibilities, including interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.