Implementation Specialist

Looking for an experienced Implementation or Onboarding Specialist to help shape and execute a scalable, customer onboarding and implementation experience to help drive platform adoption. We work with hundreds of new customers each month and offer several products to help our customers as they grow. Looking for customer-centric, result-oriented roofing professionals to join our team and help us, help our customers!Time to value, adoption, retention, and churn prevention, are the name of the game but always with the customer’s best interest at heart. Deliver results, provide high-quality customer interactions, drive product adoption, and effectively manage multiple/simultaneous implementations. Coordinate with Product, Service Delivery, and Account Management teams to execute on implementation. Manage key metrics that feed into team-based goals around Product Adoption, churn, and advocacy Help build and maintain a scalable customer onboarding journey to help drive adoption to our platform and value for our customers Execute Roofr training sessions through online demonstrationsMeasure and action on engagement data through our Customer Health Score framework Work with the other Revenue teams to ensure a cohesive Roofr experience Drive clients towards adopting additional Roofr products to help increase MRR expansion potential