New Senior Collections Specialist, Returns

As a Returns Collections Specialist, the candidate will be the main point of contact for all Returning Hardware related inquiries, be responsible for hardware returns and processing charges, research outstanding devices items, generate invoices, review and validate refunds, and continuously provide feedback to the management team with inaccurate findings to solve problems and fine tune processes. The candidate will interact with internal departments & customers over calls to ensure timely handling and resolution of cases as well as assist our CS & fulfillment team in an operational capacity to maintain accurate account data of devices. Motive is seeking an ambitious individual with strong organizational skills and a high level of attention to detail and accuracy. The candidate will oversee device status of accounts by researching and resolving any outstanding inconsistencies and errors, reach out to customers on outstanding equipment returns, and maintain return of equipment data of customers as per RMA policy. The candidate will also create invoices and issue RMAs, review Returns process and recommend improvements where possible, and ensure proper period cut off for month end close procedures.