Account Manager II- Higher Education Remote (Work From Home) US

Lightcast 💡 cast

Remote regions

US

Benefits

Job Description

An Account Manager II is responsible for building strong client relationships to drive and grow revenue. Key responsibilities include addressing customer inquiries, identifying solutions, and collaborating closely with other departments to deliver an outstanding customer experience. Major Responsibilities: Customer Relationship Management : Build loyal customer relationships for a set of assigned accounts or territory using established techniques to engage and interact with customers on a regular cadence. Account Renewals / Selling : Through excellent care, solution solving, insight sharing, and regular customer engagement, secure customer rate changes, cross/upsells and renewals as appropriate for both the client and the company. Able to uncover needs, offer appropriate solutions, negotiate price, document and close sales/renewals Customer Success : Establish client specific goals, coordinate the successful onboarding and measure account health according to established targets. Ensure customers achieve fast time-to-value. Keep clients engaged and regularly using our product and services.

About Lightcast

Lightcast is a global leader in labor market insights with headquarters in Moscow (ID) with offices in the United Kingdom, Europe, and India.

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