Debt Negotiator (Creditor Escalations)

This position is focused around conducting heavy-volume negotiations with law firms and creditors in concurrence with the FDCPA (Fair Debt Collection Practices Act) and reaching contracts with the goal of lowering our clients' debt. Establish and maintain contact relationships with law firms. Analyze client portfolios to determine the best strategy to help clients achieve financial freedom as quickly as possible. Review client's banking account to determine funds necessary and available to execute the program. Responsible for achieving monthly KPIs set by management. Gather and submit required legal documentation for approval and payment of accounts. Liaise with law firms for client account data and document exchanges. Work with attorneys and paralegals to resolve accounts where the collection effort has been escalated to a law firm. Communicate with creditors via phone or email to get up-to-date information, including litigation information in service to provide client debt relief.