Customer Service Team Lead

They are seeking a Customer Service Team Lead to oversee a customer success team of two virtual assistants in the Philippines. This role demands a leader capable of managing daily operations, fostering process improvement, and ensuring team accountability. Responsibilities include overseeing team activities, ensuring timely task completion, training new members, enforcing SOP adherence, identifying process improvements, managing customer communication via GoHighLevel and Slack, and reviewing daily reports. The ideal candidate will have experience in customer service leadership, a proactive attitude, and a proven ability to drive process improvements and maintain accountability.