Job Description
Direct and own the Support strategy across in-app chat, email support, ticketing, and help center infrastructure. Redesign foundational systems and improve tagging, triage, escalation protocols, and prioritization frameworks. Build and manage a high-performing global support team, including US-based and offshore resources. You will ensure full coverage of our 9am–9pm EST support window through thoughtful scheduling and staffing models. Oversee technical documentation and internal training for new hires and ongoing enablement.
About Opus1
Opus1 is building the operating system for music and performing arts schools, and they’re just getting started.