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Position Summary:
- Drive success of the eHealth Exchange by guiding customers through onboarding and testing.
- Work independently and collaboratively to ensure flawless execution and quality customer service.
Key Responsibilities:
- Interact directly with customers, prepare implementation status reports, and manage technical onboarding plans.
- Educate applicants, facilitate federal agency calls, and process legal agreements.
- Host monthly all participant calls and respond to Administrator emails.
Qualifications:
- 5+ years client-focused experience, 3+ years in program/project management.
- Strong technical and analytical skills with ability to communicate to non-technical audiences.
- Proficiency in Microsoft Office and familiarity with health IT standards (IHE/FHIR) preferred.
Work Environment:
- Remote position, extended working hours possible, minimal travel.
- Must be authorized to work in the US without sponsorship.
The Sequoia Project
The Sequoia Project is a non-profit that supports the eHealth Exchange, a health IT network of networks enabling nationwide health information exchange. The organization is small and collaborative, focused on advancing interoperable healthcare data sharing.