Full-Stack Engineer (Support Team)

This is an engineering-focused support role involving full-stack analysis, troubleshooting, and solution development on the Creatio platform. The role combines technical depth with customer interaction, offering the opportunity to work on complex real-world cases, improve platform stability, and directly influence customer success. Our Customer Support Division is looking for a skilled and proactive Full-Stack Engineer to analyze, diagnose, and resolve technical cases related to the Creatio product line and platform. Key Responsibilities include monitoring the team’s case pool, analyzing user-reported issues, debugging code and database queries, and delivering effective case resolutions. The candidate will also manage case feedback, create reproducible scenarios, and contribute to the knowledge base. They will analyze system performance, resolve performance issues, and provide feedback to the Academy team.