Head of Customer Education
Salary range
$170,000–$276,000/yrBenefits
Unlimited PTO
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About This Role:
- The Education team acts as a CSM for every customer and GTM employee, creating content and experiences that are truly useful.
- This role manages three functions—RecOps Consulting, Academy, and Product Enablement—and owns the operating model tying them together.
Day-to-Day:
- Oversee Consulting engagements, ensuring 1:1 value and feeding insights into Academy content.
- Partner with the Manager of Academy on content strategy, including certification paths and digital programs.
- Build Product Enablement and the operating infrastructure for scaling the team.
Who You Are:
- A leader who develops people deliberately, thinks from first principles, and holds a high bar without micromanaging.
- Someone energized by close work, comfortable with ambiguity, and strong in building cross-functional relationships.
Ashby
Ashby provides a modern applicant tracking system and hiring platform that helps recruiting teams run efficient, data-driven talent processes. The company values a writing-heavy, first-principles culture and supports a collaborative, customer-focused education team.