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What You'll Do:
- Conduct a live outreach call to every newly enrolled patient in advance of their initiating clinical appointment
- Walk patients through video visit technology in plain, accessible language — step by step, on iOS and Android
- Complete insurance eligibility verification by collecting any outstanding patient information
Post-Visit Conversion & Scheduling:
- Upon confirmation of a patient's completed initiating visit, manage follow-up outreach to schedule the Initial Care Navigation appointment
- Respond to patient scheduling requests promptly, confirm appointments, and queue reminders
- Follow up with patients who have not responded to scheduling prompts
Ongoing Scheduling & Appointment Management:
- Own all patient appointment scheduling from the Initial Care Navigation visit onward
- Manage outbound scheduling communications, patient responses, appointment confirmations, and reminder campaigns
- Conduct no-show follow-up and re-engage patients within the appropriate window
Carewell
Carewell is dedicated to providing trusted caregiving solutions and support for individuals and families. They extend their commitment beyond products to person-centered navigation, care coordination, and advocacy services. They are a category-defining business and one of the fastest-growing companies in the US.