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Key Responsibilities:
- Serve as primary contact for patients, families, and providers
- Schedule and coordinate medical appointments
- Manage patient documentation and EMR updates
Key Evaluation Metrics:
- Answer 95% of inbound calls within 60 seconds
- Complete routine tasks within 7 days
- Proactively contact all newly enrolled patients within 24 hours
Requirements:
- High School Diploma (some college preferred)
- Basic understanding of Primary Care Operations
- Healthcare background (preferred)
Pine Park Health
Pine Park Health is a value-based primary care practice redesigning how residents of senior living communities get or stay healthy. They aim to dramatically improve healthcare for seniors with a new model designed around patients, families, community staff, providers, and payers.