Customer Success Manager - Enterprise

Lyra Health is looking for a Customer Success Manager who is energized by engaging with customers, building relationships and delivering results. This role will be a great fit for you if you are a doer; you are passionate about making a difference, comfortable with ambiguity, and are naturally collaborative. This role will be carried out from our Burlingame, CA headquarters, hybrid, or fully remote/virtually. Serve as the primary relationship owner for our Enterprise segment employer customers (3,000-10,000 lives), maintaining regular contact with the customers’ benefits team members and other key stakeholders. Partner with marketing to develop and deliver engaging campaigns and workshops for your customers. Produce and regularly communicate customer reports. Collaborate internally with teams such as product, clinical, data science, legal, and others to effectively resolve customer requests and issues.