Principal Platform Architect

Role Impact:

• You will lead complex, multi-workstream engagements and set the architectural bar for delivery excellence and long-term platform health across the EMEA region.
• You will partner with enterprise customers to establish ServiceNow as a core digital transformation platform, accelerating adoption and improving customer outcomes.

Key Responsibilities:

• Own enterprise-scale platform architecture, including instance strategy, integration patterns, and governance models.
• Influence executive stakeholders on platform standardization, adoption strategy, and operating models.
• Provide design authority, high-level reviews, and escalation support for complex delivery scenarios.

Qualifications and Approach:

• Requires a strong SaaS/PaaS background, broad domain exposure (ITSM, CRM, HR, etc.), and proven experience leading digital transformation programs.
• Must demonstrate executive presence, the ability to influence without authority, and leadership through technical mentorship.
• The role operates with flexibility and trust in a distributed work environment, focusing on strategic outcomes and architectural integrity.