Customer Outcomes Success Architect People Manager

Responsibilities and Objectives:

• Develop and maintain C-level executive relationships across 1-2 accounts to drive product adoption, renewals, and expansion.
• Manage a team of Success Architects, guiding them to deliver high customer satisfaction, quality assurance, and profitability.
• Establish and deliver operating models and account delivery governance to accelerate time to value.

Required Qualifications:

• Minimum 7 years in a management consulting leadership role at a high-performing firm, focusing on technology-enabled transformations.
• Proven track record of success at Fortune 50-500 accounts with strong executive relationships with CIO, CFO, and CHRO leaders.
• Experience in leveraging AI for work processes and deep expertise in digital transformation design, implementation, and management.

Work and Company Culture:

• ServiceNow supports flexible or remote work personas, with eligibility based on proximity to office locations in the AMS region.
• The company is an equal opportunity employer committed to accessibility and inclusion, offering accommodations for applicants as needed.
• This role involves contributing thought leadership on advisory services and co-delivery models to optimize customer outcomes.