Principal Engagement Manager

Role and Responsibilities:

• Lead large-scale, high-risk expert service engagements with multiple workstreams, ensuring strategic alignment and future account growth.
• Focus on governance, stakeholder alignment, quality checks, and overall project structure to provide comprehensive oversight and full accountability.
• Manage engagement timeline, scope, risk, change management, resourcing, reporting, and financials.

Qualifications and Expertise:

• 12+ years of progressive experience in a professional services organization or equivalent education and experience.
• Experience leveraging AI to optimize workflows, tailor customer solutions, and inform strategic decisions, with the ability to articulate AI system design and ethical implications.
• Industry domain expertise in Enterprise Creativity with comfort running projects independently and driving complex issues through analysis and resolution.

Work Arrangement and Details:

• Work persona is flexible, encompassing hybrid and remote arrangements within the North America and Canada region.
• Ability to travel up to 50% of the time is required for this role.
• ServiceNow is an equal opportunity employer committed to creating an accessible and inclusive experience for all candidates.