Deliver a positive consumer experience and strengthen brand perception.
Manage inbound consumer calls to diagnose issues and provide solutions.
Use technology to identify products and guide consumers through repairs.
Fortune Brands Innovations, Inc. is an industry-leading home, security and digital products company focused on exciting opportunities within the home, security and commercial building markets. They have transformed their workplace to empower smart, ambitious people to reach their fullest potential.
Perform timely and accurate order validation that supports approximately $1B in annual sales revenue.
Manage customer-related issues and implement appropriate resolutions through phone, email, and other communication channels, while maintaining customer experience standards.
Utilize technology platforms and systems to efficiently respond to customer needs, including Delivery Ware, shared email platforms, customer portals, and Electronic Data Interchange (EDI).
Fortune Brands Innovations, Inc. is an industry-leading home, security and digital products company focused on exciting opportunities within the home, security and commercial building markets. At Fortune Brands, they've transformed their workplace into an environment where smart, ambitious people have the support to reach their fullest potential.
Engage with customers on the phone to solve problems and build lasting relationships.
Meet or exceed department SLAs for Customer Satisfaction Rating and response time.
Improve customer support policies by offering feedback and solutions to managers.
BRUNT is leading the way in redefining the workwear category, engineering better boots and apparel for tradesmen and women. The BRUNT team is devoted to improving on old workwear standards, and creating a community that tradesmen and women can call their own.
Communicate effectively with internal teams, service agents, sales representatives, and management.
Serve as the main contact for customer inquiries, including order status, product details, and program information.
Assess issues and determine appropriate resolutions for both internal and external stakeholders.
MasterBrand Cabinets LLC has been shaping the places where people come together, enriching lives and creating meaningful memories for their customers for nearly 70 years. With stylish products, an expansive dealer and retail network, and dedicated associates, they are the number one North American residential cabinet business.
Serve as the primary point of contact for customers via phone.
Provide exceptional customer service by addressing inquiries and resolving complaints.
Maintain a thorough understanding of products, services and policies to effectively assist customers.
InteLogix empowers individuals and organizations to achieve their full potential. As a trusted leader, they provide innovative solutions and exceptional services that make a positive impact, believing in teamwork, integrity, and the commitment to excellence.