Product Consultant (Customer Service)

Training:

• All Product Consultants participate in a structured virtual training program.
• Training includes instructor-led sessions, product education, and guided practice with experienced team members.
• Training schedules may vary depending on brand assignment and hiring needs.

What you will be doing:

• Deliver a positive consumer experience that strengthens brand perception and encourages customer advocacy.
• Manage inbound consumer calls to diagnose product concerns, determine root causes, and provide clear product and technical support solutions.
• Accurately document consumer information, product details, and troubleshooting steps within internal systems.

Qualifications:

• High School diploma or equivalent required.
• Minimum of 2 years of experience in a contact center or fast-paced customer service environment.
• Strong verbal and written communication skills with the ability to clearly explain technical information.